- Be respectful and courteous
The BioWare Forum is a safe and constructive space to discuss BioWare Edmonton/Montreal developed video game content and related items. In order to keep this a fun place for all community members, there are a few ground rules that must be followed for all methods of communication.
It is okay for users to disagree with one another, but opinions must be expressed in a reasonable and polite manner. It is important to maintain an atmosphere of civility and respect, so that all voices may be heard. - Communicate constructively
All communication, whether between players, moderators or BioWare/Electronic Arts, must be constructive. Posts without constructive commentary can distract from the topic at hand, reduce the visibility of valuable communication, and discourage others from participating in the conversation.
Things to avoid:- Off-Topic Commentary: Don’t post topics or replies unrelated to a thread. Posts like these are unlikely to be seen by the intended audience and can spawn non-productive discussions, as well as split otherwise useful discussions into multiple channels.
- Spam: Do not post communication lacking in meaningful content or posts that do not contribute directly to the conversation. People who spam post links to non-BioWare products, or repetitive information also fall into this category.
- Images: Posting single images or animated .gifs instead of engaging in discussion is not allowed. Images will be deleted and users may be banned for repeated offenses. Please note that using images to support your discussion is fine, as long as the images follow the forum rules (no adult content, defamation, racism, etc.).
- Cross-posting: Don’t post the same topic or conversation repeatedly and/or across multiple threads in an attempt to gain attention for an issue. If a conversation is relevant to multiple groups, players may post a link to the main conversation in no more than two additional forums. We also discourage posting a new thread on a topic that is already being discussed, as it spreads the conversation out and makes it harder to gather the appropriate feedback.
- Naming/Accusing: Openly accusing another player or group of misbehavior is not permitted. You may discuss the type of behavior at issue, but specifically naming individuals or groups is not appropriate. In cases of exploiting, harassment, or other violations of conduct, please use the report tool instead of engaging with the user.
- Disrupting Official Threads: Do not post about other topics in official threads or use official threads as a platform to advance another agenda. These are created to gather feedback on specific issues or topics relevant to the BioWare Forum.
- Threatening Legal Action: Any player who feels the need to take legal action with regard to their experiences with BioWare or its games should contact contact@bioware.com directly. We do not allow such discussions to take place on the forums.
- Do not troll or make personal attacks
Trolling and attacking others, in any form, is not allowed. Trolling is posting with the intent to provoke an emotional response from another user.
Examples include:- Non-constructive feedback or comments.
- Personal attacks: Do not insult, degrade or criticize any person or group of people. Personal attacks are hurtful and destroy useful discussion. Examples of personal attacks include calling someone stupid, saying "you suck," "I wish you would die," or "you should be fired."
- Attacks on groups: Attacking groups of people, companies, or user locations, including, but not limited to, home countries, is prohibited.
- Intolerance/Hate: Attacks specifically regarding race, politics, religion, or sexual orientation are grounds for immediate suspension or banning.
- Excessive Reporting of Posts: Using the report tool to draw attention to a specific cause, individual, or to bypass a forum suspension or a ban is considered trolling, particularly if used frequently for this purpose.
- Accusing Others of Trolling: Calling someone a troll to incite someone or falsely accusing them of trolling can also be a form of trolling.
- Do not reveal account information when discussing Customer Service interactions
Due to privacy concerns, Customer Service (CS) interactions should not contain sensitive account information. If discussing CS interactions, comments must be kept constructive, civil, and should not reveal personal or account information. Additionally, if a moderator or BioWare representative removes the post, you will be contacted. - Profanity is not allowed
The use of profanity is not allowed. Please be respectful of your fellow players, and do not use this sort of language. This includes intentionally working around the word filter or partially masking profanity by substituting characters or words. The intent will still be clear. - Some actions can result in the immediate suspension of forum privileges
There are some actions severe enough to result in immediate temporary or permanent suspension of posting privileges without prior notification. Serious or sustained offenses may result in suspension of not only the user's forum account but game account as well.
Examples include:- Threats against anyone or any group.
- Viruses, malware, worms, or Trojans.
- Sexually explicit content.
- Sharing personal information about BioWare/Electronic Arts volunteers, employees, or any other individuals.
- Hate speech, including the degrading or vilifying of a particular race, religion, ethnic group, gender, sexual preference, or sexual identity, as well as any members of these groups.
- Evading suspension through account hopping.
- Impersonation of a BioWare/Electronic Arts employee or community member.
- Promoting or linking to exploits, cheating programs, piracy, or any sort of illegal activity
- Abide by moderator and BioWare/Electronic Arts employee instructions
If you disagree with a moderator or employee's actions, do not discuss or challenge the matter in forum posts. Send an e-mail to contact@bioware.com, and be sure to include your forum handle and game name, but NOT your password, and clearly state your concerns. - Only users with EA Accounts may post in the forums
Some sub-forums are dedicated to users who own specific games. While everyone will be able to read the forum posts, only users who have played their game while online will be able to post in these forums.
Bans preventing access to the BioWare Forum and/or forum post access will not affect your ability to play EA games or downloadable content unless it is as a result of serious violation as indicated in Section 6. Further to this, any PC code redemptions (for promotional items or DLC) may still be conducted via the Origin client. If you have any trouble accessing/downloading content that came with your game or you believe your account was banned in error, please visit AnswersHQ or contact an EA Game Advisor for assistance. - Groups must abide by all Site Rules and must exist to discuss BioWare-related subject matter
We recognize the desire of some players to have smaller conversations or discussions among a more personal subset of the community. However, because the Forum exists to discuss BioWare products, please create and maintain groups around related subject matter. Groups there are subject to the same rules as the rest of the Forum. By creating a group, owners are responsible for understanding and being knowledgeable of the site rules, and they agree to moderate their group content. BioWare moderators will follow up on any reports and take appropriate action, which may include closing groups that are inappropriate or largely off-topic.
IMPORTANT: Forum content is moderated at BioWare’s sole discretion, and content may be modified, removed, or otherwise restricted by BioWare/Electronic Arts employees and/or moderators.